This Policy governs the shipping, delivery, payment methods, fees and related terms for purchases from Yellow Marigold.

1. Order Processing & Dispatch

• Once you place your order, we aim to dispatch it as soon as possible. Many orders are delivered within 4–10 business days (excluding public holidays or unforeseen delays).
• You cannot cancel an order once it has been shipped.
• Orders are sent via our registered courier partners.

2. Tracking Your Order

• After dispatch, you'll receive via email or SMS your Air Waybill (AWB) number and the courier partner's name.
• Use the provided tracking link to check your shipment's progress.
• Our working hours for customer support are Monday to Saturday, 10:30 AM to 7:00 PM IST (except on public holidays).
• If three unsuccessful delivery attempts are made, the order will be returned to our warehouse (RTO), and the order will stand cancelled.

3. Shipping Address & Accuracy

• Please provide a complete and accurate shipping address including postal/ZIP code and mobile number.
• If the address is incorrect or incomplete, or if you refuse acceptance of the package, we cannot guarantee delivery or returns eligibility.

4. Delivery Charges & Free Shipping Threshold

• Free domestic shipping is available on all prepaid orders above ₹1,000.
• COD is not applicable for orders above ₹5,000.
• For Cash-on-Delivery (COD) orders, a shipping processing fee applies. The standard charge is ₹200 per order.
• If an order is returned to origin (RTO) or cancelled after shipping, a fee of 5% of the order value will be charged. This applies to both Cash-on-Delivery and prepaid orders.

5. Payment Methods

• We accept all payment methods listed at checkout (e.g. prepaid cards, net banking, UPI, and COD where available).
• All prepaid payments must be successfully processed before dispatch.

6. Damaged or Defective Packages

• If your package arrives damaged or defective, please report it to us at hello@yellowmarigold.in within 48 hours of delivery, along with a clear photograph and your order details.
• Upon verification, we will arrange a replacement or fulfil your order at no additional cost.
• Claims made after 48 hours of delivery will not be eligible for replacement.

7. Risk & Title

• Title to the goods and risk of damage or loss passes to you at the time of delivery (or attempted delivery) to you or your nominated recipient.
• Please inspect the package upon delivery and notify us immediately if you believe it has been tampered with.

8. Changes to this Policy

• We may update this Policy from time to time. The updated version will be posted on our website and the Effective Date will be revised accordingly.
• Your continued use of our website and purchases from us signify your acceptance of the then-current version of this Policy.